Where do you deliver to?

We deliver to anywhere in Ireland, Northern Ireland and surrounding islands.

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When will my order be dispatched?

We aim to dispatch all orders within 3 working days of the order being placed, however there can sometimes be unavoidable delays. If there are any delays in dispatching the order within 5 working days, we will contact you to inform you.

Please make sure to check your email junk or spam folder to make sure we have not contacted you. Failure to reply to messages regarding your order could delay shipment. Failure to give legitimate email addresses or phone numbers could also delay your order.

How long will it take for my order to arrive?

The majority of orders with An Post's standard service will take approximately 3 working days from date of dispatch to be delivered. An Post's Express service offers delivery on the next working day after dispatch. Free instore pick-up is also available, just select that option at the checkout.

Please note that during busier times, although all efforts are put in to facilitate a quick service, orders may take a few days longer than usual to be dispatched.

How long do I have to return my order?

You may return your order at anytime to us within 14 days of receiving the goods. Please note that the goods have to be returned in an unworn/perfect condition with all labels intact. Please note that for hygiene reasons we cannot accept returns on tights and leotards unless the goods are faulty.

Can I cancel my order?

You may cancel your order within 10 days of receipt. If you wish to cancel your order you will be required to notify us of your intent of canceling in writing and you will be required to return the items back to us, with the customer responsible of the return and costs.

When and how will I receive my refund?

Once we receive your item back, we will issue a refund against the original method of payment. You should receive a refund within 10 working days of posting the order back to us, however please contact us if this has been exceeded.

Do you offer exchanges?

We do not offer exchanges on unsuitable items, however we do offer refunds. If you are unsure of which size, colour or style to order give us a call on (021) 2061632 (10am-6pm Mon-Sat) and we'll do our best to help you out.

I have a question about my order, which isn’t answered in the FAQ above, who should I contact?

We would love to hear from you: call us on (021) 2061632 (10am-6pm Mon-Sat) or email us at dance@themoderne.com using your order number as the subject line. We'll do our best to get back to you as soon as possible.